Things to keep in mind when hiring us.
Copy / photography
Copy (text, photos and other media) will be supplied by the Customer. Photography can be provided by Artvaark Design and needs to be separately negotiated, if needed. Transcription from non-digital media can be provided at a rate of € 10 per hour.
Graphic Creation
Artvaark-Design will create all graphics needed for the web site. This does not include the design of a logo. See also Ownership of Web Pages and Graphics. Transcription from non-digital media can be provided at a rate of € 20 per hour.
Cross Browser Compatibility
Our websites are viewable in the latest versions of major browsers.
Compatibility is defined herein as all critical elements of each page being viewable and functional in all browsers. Customer is aware that some advanced techniques on the Internet may require a more recent browser version and brand or plug-in. Customer is also aware that as new versions of browsers are developed, the new browser versions may not be backward compatible. Time spent to redesign a site for compatibility due to the introduction of a new browser version will be separately negotiated.
Each website will be build to adapt itself to smaller screen sizes making it easier to view on mobile devices. It will also be build to be user friendly on mobile devices.
Maintenance and support
Free support and updates of WordPress and any installed plugins and regular backups are offered depending on the package for a set amount of months. The free maintenance period starts on the day we start working on your website.
After this period you can buy a Maintenance Contract. This Maintenance Contract will be paid for annually and will include technical support which is solely done by email and only to you, not to any third party. Maintenance also includes website backups, plugin updates and cosmetic changes (if needed) but, does not include the day to day running of the website. This should be done by you.
You can also choose not to buy a Maintenance Contract but in that case we want to strongly suggest learning how to update and backup WordPress yourself. In case you do the updates yourself any problems arising from these updates can be fixed by us at the hourly rate of €50. A minimal fee of €50 applies per support request.
Artvaark Design can’t guarantee that the functions contained in any web software or in a completed web site will always be error-free and so Artvaark Design can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised Artvaark Design of the possibilities of such damages.
Third Party or Customer Page Modification
Some Customers will desire to independently edit or update their website after completion of the site as a way to control costs and avoid the expense of a Maintenance Contract. This is always an option and if this would be the case Artvaark Design will give the Customer full administration access to the website.
Note however, that if this option is selected and the Customer or an agent of the Customer other than Artvaark Design attempts to update the web site and damages the design or impairs the ability for the web pages to display or function properly, time to repair the web pages will be assessed at an hourly rate of € 50. A minimal fee of €50 applies per support request, to be paid in advance.
Technical support in this scenario is solely done by email and only to you, not to any third party.
In some instances there will not be a danger of damaging the website, for instance when you hire a SEO/Marketing company to do the SEO for you. We recommend emailing us in these cases so we can advise you of the best way to go forward.
Creation of BACKUP
Artvaark Design will keep one copy of the Customer’s website on the web server and one copy on Google Drive. A regular full backup of the website will be done during a Maintenance Contract. These backups will be kept for the duration of the Maintenance Contract.
Search Engine Registration and Visitor Statistics
Artvaark Design will install software on each website it creates to make it easy for the Customer to update each page/post with appropriate titles, keywords, descriptions and tags for basic search engine ranking. You will be able to view visitor statistics in the admin area of your website.
Artvaark-Design is not responsible for your SEO and Internet Marketing. For better search results a professional Marketing Agency can be contacted.
Assignment of Project
Artvaark-Design reserves the right to assign certain subcontractors to a project if needed. Artvaark-Design warrants all work completed by subcontractors for a project.
Additional Expenses
The Customer agrees to reimburse Artvaark-Design for any critical Customer requested expenses necessary for the completion of the project. In case additional expenses are required to finish the project Artvaark Design will inform the Customer in time.
Ownership of Web Pages and Graphics
When Artvaark Design receives your final payment, copyright is automatically assigned as follows:
Any programs, media and code specifically designed or purchased on behalf of the Customer for completion of this project will be the property of the Customer.
The website’s design will done by Artvaark Design and will be uniquely made for the Customer. After full payment of all fees the Customer will get copyright of the design. This does not include any royalty free, or paid for photography. The customer understands that without permission they can not use royalty free or paid for photos.
Some websites are based on software that Artvaark Design purchased a license for. In case the Customer decides to go to another web designer this license will be revoked and the Customer needs to purchase the original software in order to keep regular software updates.
The Customer guarantees to Artvaark Design that any elements of text, graphics, photos, designs, trademarks, or other artwork that they provide Artvaark Design for inclusion in the website are either owned by themselves, or that they have permission to use them. The same applies to Artvaark Design when they source copy for the web site
Design Credit
Customer agrees that Artvaark-Design may put a by-line on the bottom of the Customer’s web pages establishing design and development credit. Customer also agrees that the web site created for the Customer may be included in Artvaark-Design’s portfolio.
Nondisclosure
Artvaark-Design, any subcontractors and the Customer agree that they will not at any time during or after the term of a proposal disclose any information in this proposal to any person whatsoever.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Payments
The Customer agrees to stick to the following payment schedule, unless otherwise stated in the proposal.
Sum of 50% of total amount at acceptance of the job.
The remaining amount after the web site is ready, to be paid within 14 days of invoice date.
The entire amount becomes due and payable if the Customer has not supplied Artvaark Design with all content and/or information needed to finish the project 12 weeks after acceptance date, unless otherwise stated.
Uploading the pages to web search engines occur only after the final payment is received. A monthly service charge of 2% is payable on all overdue balances. Artvaark Design reserves the right to remove pages from viewing on the internet or disable your administrator access in case of default in payment or overdue payment.
Completion date
Artvaark Design is not liable for not reaching the deadline due to circumstances beyond our control or due to lack of submission of required material by the Customer. Artvaark Design will always inform the Customer in case the deadline can’t be reached.
Copy / photography / Graphic Creation
Final text and photography will be supplied by the Customer. Photos should be delivered in high resolution. Artvaark Design will edit the photos if needed. Artvaark-Design will create all graphics needed. All copy should be provided in digital format. Transcription from non-digital media can be provided at a rate of €50 per hour.
Printing
If the Customer takes care of printing, Artvaark Design will not be responsible for any mistakes that could happen during the printing process. The Customer agrees that (s)he will check the final files before sending them to the printer and that after sending the files to the printer he/she takes full responsibility for the end product. Artvaark Design can’t guarantee that the final files will always be error-free and so Artvaark Design can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising, even if you have advised us of the possibilities of such damages.
Final product and backup
Artvaark Design will upload all final files to the cloud, where the Customer can download them. The final files will be delivered ready for print in high resolution PDFs or original Adobe InDesign, Illustrator or Photoshop files.
Additional Expenses
Customer agrees to reimburse Artvaark-Design for any critical Customer requested expenses necessary for the completion of the project. This could be the purchase of specific fonts or stock photography.
Ownership of Graphics
The Customer will own all work. The Customer guarantees to Artvaark Design that any elements of text, graphics, photos, designs, trademarks, or other artwork that they provide Artvaark Design for inclusion in the print materials are either owned by them selves, or that they have permission to use them. Likewise the reverse will also apply to Artvaark Design.
Design Credit
Customer also agrees that photos of the designs may be included in Artvaark-Designs online portfolio.
Payments
Artvaark Design prefers the following payment schedule for new customers where a set price has been offered.
Sum of 50% of the total amount for design work on start of the project
Remaining 50% including any extra costs within 2 weeks after delivery of print ready files.
In case Artvaark Design works on a time based job I will ask a first payment based on the type of job and the remainder within 2 weeks after delivery of print ready files.
Returning Customers can pay the full amount within 2 weeks after delivery of print ready files.
We prefer payments by bank transfer.
Artvaark Hosting
The hosting service we offer is only meant for our clients. This means that when you would switch to another designer you also need to switch hosting. You can stay on Artvaark hosting for the duration of the period you paid for. When you need to transfer your website to your new hosting we will provide you with a copy of all the files and database of your website. We will not do the switching for you, you need to ask your new webdesigner to that for you or do it yourself.
Email services
Please note that our email services are set to a limit of 50 mails per hour to prevent our mail server to be flagged as a spam server. If you intend to do mass mailing we strongly recommend using a third party service like MailChimp. We are happy to assist you in setting up MailChimp or any other mass mailing service of your choice.
Third Party Hosting Service, domain name, third party software
It is always an option to stay with your current hosting company or choose another hosting company than Artvaark Design Hosting. In order to install WordPress we would need access to the hosting control panel of the company where Customer purchased their hosting.
Artvaark Design can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate of the web server, domain name server and/ or third party Software providers even if you have advised us of the possibilities of such damages. Artvaark Design will however do its best to resolve any problems.
